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Review on Enhanced Walnut Oversize Snack Table Set by Patricia Reed

Revainrating 5 out of 5

Great placemat, great company

We needed a few more adult tables and this was the perfect choice. The semi-circular sides offer a bit more surface area, making them appear much larger than our old set. The finish was a perfect color and good quality (except as noted below). The stall seems to be even better than our previous stall. So here's the story: Out of the 4 tables, 1 table seemed to be too small. Another. It had a small blemish and a small wobble. Our theory is that this little fella happened to be the last to be delivered rather than join the other tables set for a "table from heaven with discarded trays" (I'd like to believe it exists). However, I called Revane and explained the situation at the 4th table to him. We didn't like the idea of returning the entire set to 1 table and hated the idea of trying to put them back in the box even more. Our situation seemed hopeless. The Revain rep offered to send us a new set and just switch tables, but I found it wasteful (I don't blame the recommendation, Revain just wanted to be nice). Then the representative offered the opportunity to write to the manufacturer. I decided to try the manufacturer first. The good news is that working with the manufacturer was very easy. They immediately sent a replacement table free of charge and told us to keep another table or decline. Then everything was perfect. So Winsome is very easy to handle and they got it right. We love our table now and will be checking it out for some other products.

Pros
  • Great design
Cons
  • Functionality