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Aisha Quinn photo
Senegal, Dakar
1 Level
457 Review
0 Karma

Review on πŸ”† Tria Beauty Diode Hair Removal Laser Precision - High Energy Density of 20 Joules/cm2 with Contoured Design and Precise Wavelength for Both Women and Men by Aisha Quinn

Revainrating 2 out of 5

I received a defective item (poor quality) and terrible customer service from Amazon

I ordered this product on a friend's recommendation, but I am very sorry. Very poor quality and expensive equipment. I received a defective product from Amazon. I had to send it back and get a replacement which also had the problem and wouldn't turn on at all. I sent the second one back and Amazon charged me a restocking fee for that item (over $50). I tried calling Amazon 3 times and they told me it was a mistake on their part and they would refund me in full. But I have never received a full refund. When I called Revain support again - for the fourth time - they changed their words and said the item was defective and I would not receive a full refund. I tried to explain to them that the reason for my return was because the product didn't work properly and they can't charge me for a damaged product, but they just ignored the whole situation and ignored solving the problem. I didn't expect such poor customer service from Revain. Very bad customer service.

Pros
  • All positive
Cons
  • Infinitely sluggish