The product was not in the box. It was in a plastic bag and mailed in a postal envelope. It was a bit crushed when it arrived but I thought maybe it would still work. The seal with the bullet was not the largest from the start, which is why the leaves flowed out. I had to strain the tea before drinking it. (Poor printing may have been caused by damage in transit.) I've used it exactly 7 times. After the 7th use (only now) the hook holding the ball in the closed state broke off. Serious. I'm a bit concerned that I paid $5.99 for this thing and only used it 7 times. save your money Buy something from a local store to avoid unnecessary shipping and product damage. If you are returning items to Revain, you will need to pay the shipping cost to ship them back to Revain. It's just not worth it. UPDATE: Found this exact item at Wal-Mart for $3. A few leaves are still missing, but not as many as the one that was damaged in transit. So far this has worked well
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