I can't mount the headrest. I have a feeling I got the wrong screws because they won't screw in when trying to install the headrest, but screw in fine when trying to screw in without a headrest, but even then they dangle in the holes. The headrest was the main reason I bought this chair so I am very disappointed. The rest of the facility was fine. The rest of the chair looks good. Despite being tightly screwed, the armrests are slightly loose, which seems to be an internal connection. The seat makes a comfortable impression. Not too impressed with the back. The lumbar support feels more painful than anything because it's essentially a hard surface that puts pressure on your lower back. I don't think there really is that much support, but maybe I'll change my mind after longer use. I'll use a chair but overall I'm not impressed. I wanted to give 2 stars as the headrest was a disappointment for me and that was a selling point for me but I think 3 stars is fairer. It's not a terrible chair. EDIT: I installed the headrest after trying again, I could barely screw it in. I've been using the chair for a few days and overall it's quite comfortable. The headrest is comfortable and good for when you want to recline or just lay your head back. I love how you can move the armrests back and forth, rotate them a bit and naturally raise or lower them. I realized I forgot to mention the footrest too, it's a nice little addition. My favorite part about this chair is probably the seat cushion, I hope it holds up well. I'm changing my rating from 3 stars to 4 because I like it after a few days of use. Didn't give 5 runs as the build gave me some issues and the back/lumbar support could have been better.
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