Their website is very detailed, easy to navigate and they have many resources available for our team across all departments of my organization - marketing, sales & business development, technical department, etc. They provide us with support when we need it most - just as important in today’s digital age than traditional methods. I would like more access points outside their main site (for example via social media). The only downside at this time that really makes me pause about them are there pricing models can be confusing but overall great partners to work with! We use induct innovation management methodologies for creating new products or features within an existing product from ideation through implementation process.