I love my RENPHO RF-EM001R but with a few upgrade suggestions which I have posted in this review. When I saw this heated and cooled model with voice mute, I knew it was awesome. Also, the wife doesn't take care of my remote (which I really like) which was fine with me since I wouldn't have to share mine lol. However, I should pay more attention to photos in reviews. The production suggests that some kind of gel pad exists. It doesn't, as it feels more metallic. The second problem is that everyone has the same facial structure. If you have a big nose, good luck getting it close to your eyes. If you have a large face, or a face that doesn't fit the static shape of the device, it's good to close your eyes completely or zoom out and then have lots of direct contact with your eyes with cold material. Due to the fact that it cannot be flexible outside of the headband, making it a product for a specific facial structure, and the metallic feel also makes it uncomfortable. Unfortunately I have to return this product. For now, I'll tolerate the relaxing voice of the model I have until they customize a universal model that embodies all of the features and amenities required for this type of product.
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