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Switzerland, Bern
1 Level
730 Review
35 Karma

Review on TRIJAX by Chad Dahl

Revainrating 1 out of 5

Customer Service at TRIJAX Online Store Was Disappointing

TRIJAX Online Store sells a variety of high-quality medical supplies and equipment, however I recently had a negative experience with their customer service. I had a problem with my order and contacted their customer support for help. The employee I spoke to seemed uninterested in aiding me in resolving the issue, and the response time was delayed. The navigation of the website was also difficult for me to understand, and I had trouble finding the particular product I was looking for. Determining if the product was appropriate for my needs was difficult due to the lack of precise product descriptions and specifications. Overall, the products at TRIJAX Online Store are of noteworthy quality, but I'm hesitant to tell people about them because of my bad experience with their customer support and website layout.

Pros
  • Outstanding client service
Cons
  • In some areas, the shipping process can be rather slow.