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Turkey, Ankara
1 Level
660 Review
62 Karma

Review on BlingGem by Kyle Pickett

Revainrating 2 out of 5

Great Collection, but Poor Customer Service, on BlingGem

Despite having a large selection of women's apparel, accessories, and jewelry, BlingGem's customer service disappointed me. Despite the high quality of their products, I ran across a number of problems that could have been avoided with more teamwork and support. First of all, I found their website to be a little complicated and challenging to use, which made it frustrating to discover the things I wanted. Second, one of the things in my purchase was not what I had ordered when I received it, which made the return procedure time-consuming and frustrating. Unfortunately, when I tried to remedy these problems by contacting their customer service department, I discovered that they were unreachable and unhelpful. My enquiries received slow responses, and I had the impression that my worries weren't being taken seriously. I was quite disappointed by the lack of assistance and contact, which has made me cautious to make another purchase from BlingGem in the future. Despite having a fantastic selection of products, BlingGem's subpar customer support and lack of communication made me unhappy with my overall experience. They would truly shine in the realm of online buying if they could enhance their help and responsiveness.

Pros
  • Excellent service to the customer
Cons
  • The return process can be laborious.