I really like how easy it was for me as an end user because you can use this tool with any skill set or knowledge level! There isn't much i dislike about chart hop but there are some minor things such as they could make their features more visible when creating new reports/dashboards (or maybe not even create them at all).
This product helped us understand our employee turnover which gave my manager great insights into his team's performance compared against other teams within the same department. We were able to quickly identify areas where we needed improvement so we made changes accordingly which lead to better retention rates. It also showed what employees liked doing best leading up to training sessions throughout different departments thus allowing managers & leadership opportunities during those meetings.