The system is very easy to use for both clients as well as employees working remotely at different time zones across the world. There are many features offered by this software which makes it more user friendly. I have been using this product for over 2 years now and never faced any issues with regards to its functionality or performance. This has been one of my favorite products that i've used in my career so far. It definitely deserves 5 stars if you're looking out for some reliable communication platform. We are able to communicate effectively between our offices located all over the country and also within an organization from various locations globally.