The best thing about this is that it allows you to send video messages, which are much more engaging than text-only ones. You can also share photos with your contacts in real time without having to download them first! I dislike how difficult it was for me at times to use this service as well because of my lack of tech knowledge (which is why i prefer using Whatsapp). This has helped solve some communication issues between myself and friends who don't have access or aren’t familiar enough with technology.