I like how well it has been programmed to fit my business needs, as it has allowed me a seamless channel for interaction with customers, to provide my services to them. It looks simple at first but gets very complex when you have to interact with many different people's conversations / emails / messages. Sometimes it becomes impossible to understand the conversation as it is over an unknown network connection (no GPS). It works perfectly with my own system that I use and therefore I have nothing negative to say. If you are looking for one service in particular that will be helpful to your business then Lekta has this one. It improves my customer's experience if they contact or interact with my organization. Lekta is a great tool, it helps me to be more efficient and productive. I can do everything on my mobile phone, from the creation of new insurance policies to payments. The app works well and is very easy to use. I have nothing to complain about. I would like to see more features, and a better design. I recommend Lekta to everyone who needs to be productive and efficient. I am able to do everything on my mobile phone, from the creation of new insurance policies to payments.