Pros
- Likely not expensive compared other options
- Easy accessibility even by small businesses such our organizations.
- Very fast support team via email/phone which solves problems quickly without hassle!
Cons
- Good but not great
Lekta Review
2
·
Very good
Rating
4.6
Artificial Intelligence, Conversational Intelligence
Description of Lekta
Lekta is a conversational AI platform employed by Europe’s major banking, insurance and telecom enterprises.
Combining industry experience, academic research and our own technology solutions—we help customers visualize, plan and execute AI and other technology driven change that results in decreased Customer Care cost burdens, high Customer Satisfaction and growth in Sales opportunities.
At Lekta AI we have developed several NLP based solutions for Enterprise, leading with our Conversational Agent platform. Moving beyond simple call routing and rigid Q&A dialogue flow, the Lekta Platform trumps traditional models utilizing our own NLP engine and cutting edge Machine Learning technology to create truly natural conversations with your customers. Capable of voice and text communication through any channel (Messenger, Infoline, Webchat etc.), Multi-language capability, business insights, hassle-free integration and endless scalability, Lekta is designed for your Enterprise.
Pros
- It has been a great tool for us to communicate with our customers
Cons
- There's nothing that I dislike about Lekta
