Review on 🦄 Unicorn Reversible Rolling Backpack for Kids in Backpacks by John Bosch

My daughter loves this backpack because of the look but unfortunately the handle doesn't go all the way down anymore. This started about 1 month after purchase and I can't figure out how to fix it. We have a rolling version and it gets stuck after trying to lower it all the way down when we get back in the car. I'm worried because it's so high that she might hit her face when I pick her up from school (we have a system where parents don't get out of the car and the kids get in the car first). Parents). She is in 3rd grade and otherwise loved the look and functionality.