I like that it's easy to use, even for someone who has never used server monitors before! It also allows me quick access to all of my servers in one place (even if they're not directly connected). Sometimes there are some minor issues with how things look or work; however these can usually be fixed quickly by contacting Support so no big deal at this point since we've only been using them for about 2 months now. The biggest benefit from us having Server Alive installed here is our ability to monitor several different types of devices without needing multiple software solutions.