We've used win multiple times now & it makes our lives so much easier! No more phone calls every day trying (unsuccessfully)to get quotes back in house!! Super simple quote requests which go out daily with updates sent right through via email is amazing. Highly recommend if you're doing any type of trucking business that needs real time/updates asap then this program has got your covered 100%. ! I like that Win makes it easy to find the best rate for my shipping needs. The customer service is great as well! Not much. Sometimes when you're searching for specific products, it takes a while to load. Make sure you have plenty of time to search around before submitting your order. Shipping costs are always changing so make sure you know what your final costs will be before submitting an order. It's a very convenient way to ship items without having to pay for services by yourself.