I love how this software handles our business needs as far as being able to track our customers. It also has a lot of features that helps us keep track of all our customers/users we may have with out businesses. Sometimes it can be slow but i can only assume that since its a cloud service it is just slower then other solutions. If you are looking for a great way to manage your customers and tracking them, this would be perfect for you! We use this software to not only keep track of our customers but also their contact information such as phone numbers, email addresses, etc.