Heading: As someone who does a lot of their shopping online, I was surprised to discover COSYLAND and ultimately let down by their service. Even though they have an extensive assortment of home and kitchen products, the quality of the products I purchased was not up to par with what I had anticipated. I found it difficult to navigate the ordering procedure, and the website was not very user-friendly overall. Unfortunately, there was a holdup in the processing and shipping of my purchase, which was very annoying. When I finally got my hands on the products, I discovered that they were of an inferior standard. Some of the products gave the impression of being manufactured with low-quality components, and their performance fell short of what was anticipated. In particular, the storage baskets were very flimsy and could not support the weight of the things they were intended to store. In addition, the experience that I had with customer support was less than satisfactory. It took me a number of attempts to get a reaction from the representative because they were both unhelpful and unresponsive to my questions and concerns. In general, COSYLAND does not have the kind of home and kitchen goods that are of a high standard and can fulfill their intended purposes that I would recommend to anyone. It is a less than desirable shopping experience despite having a large assortment of products to choose from; these products are of poor quality, the ordering process is difficult, and customer service is unsatisfactory.