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Paraguay, Asunción
1 Level
712 Review
53 Karma

Review on SMARTSTANDARD by Aaron Fowler

Revainrating 1 out of 5

SMARTSTANDARD provides subpar products and inconsistent customer service.

I was excited to buy sliding door hardware from SMARTSTANDARD, a business that takes pleasure in offering high-quality hardware and home improvement products, as someone who takes pride in my home and the products I choose to install. Unfortunately, I have had a very negative experience with the business. First and foremost, I was disappointed in the folding door hardware that I got from SMARTSTANDARD. The hardware did not function as well as I had anticipated and felt flimsy and cheap. I carefully followed the installation directions, but I still ran into hardware problems that made it challenging to use. In addition, I received mixed responses when I tried to contact SMARTSTANDARD's customer support department about these problems. While some staff members were attentive and helpful, others were dismissive and disinterested in aiding me in resolving the problems I was having. I was irritated by the inconsistent customer care and unsure of what to do. Investing in a product that falls short of your standards is disappointing, and it is made worse if the business that sold you the product is unwilling to offer consistent support. I would generally advise anyone thinking about buying sliding door hardware or other home improvement products from SMARTSTANDARD to continue with caution. My experience indicates otherwise, despite their claims to offer high-quality products and customer service.

Pros
  • Simple to set up goods
Cons
  • Options for Limited Warranties