Recently, I purchased a blouse and shoes from BALENNZ, and I have to admit that I was quite let down. I pondered whether my arch-nemesis was responsible for the loose threads on the blouse and the uncomfortable shoes. To make matters worse, when I contacted their customer service department, they appeared to be taking a coffee break because it took them so long to reply to my questions. Overall, going shopping at BALENNZ was about as enjoyable as going to the doctor.