Update 4/11/20:Owner of the company contacted me and replaced the item quickly. No questions asked. Impeccable customer service and replacement product is perfect! Thanks for all your help!Original Review 4/2/20:This box screams high quality and is actually bigger than I thought it would be. This is definitely a man's watch box. As pleased as I was with the craftsmanship, similar to other reviewers here, mine arrived with the lock completely broken. The locking pin had simply fallen out and was floating around in the box upon arrival. No way to fix it that I can tell. Very poor quality control.
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