I like that this software can be used from anywhere via online access for my team in our office locations around California! It's very user friendly with many functions at your fingertips which makes it easy even if you are not an expert computer programmer/user yet!! That said though - there really should have some kind of tutorial included when first installing so we don't feel overwhelmed by all its features straight out-of box but once learned how simple they truly were then everything gets easier.
We use CdP daily across multiple teams within Salesforce including both inside & outside contacts allowing us greater visibility into what each person has been doing since last month enabling quicker responses back up their requests where needed etcetc.