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Ethiopia, Addis Ababa
1 Level
735 Review
27 Karma

Review on SMARTSTANDARD by Yousef Clark

Revainrating 2 out of 5

Dissatisfied with Both the Quality and Customer Service Offered by SMARTSTANDARD

As a homeowner who places a high value on quality, I was thrilled to learn about SMARTSTANDARD, a business that asserts it offers nothing but the very best in terms of hardware and home improvement products. On the other hand, my most recent interaction with the business has left me feeling dissatisfied and aggravated. I was disappointed with the quality of the sliding door components that I purchased from SMARTSTANDARD because it did not live up to my standards. The hardware was not only fragile but also difficult to install and did not function without hiccups. From a company that positions itself as the industry leader in both hardware and home improvement products, I anticipated more from them. My dissatisfaction was compounded by the unsatisfactory customer service I received from SMARTSTANDARD when I contacted the company about the problems with the merchandise. The team was unresponsive and unhelpful, and it did not appear that they cared about my concerns or my level of dissatisfaction with the outcome that they had created. The commitment to quality that SMARTSTANDARD states it has on its website is not reflected in the company's products or in the standard of the service it provides to customers. When you spend money on a product that is not up to par, and then receive poor customer service when you try to address the problem, it can be very frustrating. From what I've seen, SMARTSTANDARD is not a business that lives up to its claims that it sells only the finest hardware and home improvement products. They are not a company that I would recommend to anyone searching for high-quality sliding door hardware or any other products related to home improvement.

Pros
  • Products for house improvement are plentiful.
Cons
  • Problems with shipping and long wait periods