I ordered again and REALLY received my complete order. Problem solved. My small dog has an allergy that causes his food to be limited in ingredients, no grain, chicken or beef. This organic salmon and duck is perfect. She loves it. I was regularly receiving a box in my Subscribe & Save order until a few weeks ago when I received a monthly order of a can of groceries (charged per box). The only bank. It is only sold at 12. I checked and was assured it was a one-time error, so I ordered again. The description was 12 12.5 oz cans as I ordered but was changed to (pack of 1) on order. I was reassured that (pack of 1) was a box of 12. Got a can again - they don't sell one can at a time - phew! Coming back to customer support who once again made sure to fix the issue. I felt like Charlie Brown with Lucy holding a soccer ball but again I ordered a box of 12. And got a can. In this conversation with customer service, it was suggested to remove the order from the "Subscribe and Save" section and select something else. At the moment, Organomics salmon and duck were not on the list of purchasable products. It's been a few weeks and I saw that Organomics Salmon and Duck were listed as available again and thought I'd give it another try. So I did. I ordered salmon and duck (it was listed as salmon and duck on my orders) and was very happy to receive the heavy package which I knew would be 12 cans. What happened, but not with salmon and duck. It was a different flavor (turkey, duck and chicken). Sigh. I tried to return it but they refunded my $$ and told me to keep the item. I order a lot from Revain, including a sizable subscription and savings, and nothing like this has ever happened before. I'm still VERY interested in getting canned food that's right for my dog, but I'm reluctant to continue this strange series of events. Has anyone else had this experience?
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