It has helped us in terms of reporting bugs and crashes, notifying users about app issues etc. I also like its user interface which is easy to use even by newbies (which are quite common at our workplace). Nothing much that i am unhappy with as such! A bit expensive than other platforms out there but still worth it if you have enough resources to afford them. We're solving some major problems regarding bug tracking & crash logs analysis using this software. There's nothing more satisfying when your team can say - "Hey look guys we found something!".