The ability to create custom dashboards that are easy to use without having to spend hours or days learning how it works. I wish there was better support from their customer service team in regards to our questions/concerns about dashboard creation & usage. Also would like to see some improvements made in terms of ease of creating new widgets (i.e., easier drag n drop). We have been able to get up and running quickly since we were already using other products such as Salesforce so this has not posed any problems.