The team is always willing to learn new things and apply them into their business processes. They are very passionate about what they do and care for each client individually. I have never had any issues with my account manager (Ana) or anyone else within L&A; Security Services Inc. At this time we have not had an issue where there was something that needed to be done outside of normal service hours. This could be due to our excellent relationship with Ana but it does seem like she works hard at keeping us informed before and after hours. We utilize L&As expertise in many areas including Network design and security audits. Their ability to get answers quickly when questions arise has helped me avoid potential problems down the road.