I like that it is easy to use and has all the features needed in one place. It also allows me access from anywhere which makes my job easier than if i had to be physically there with it. The customer service can sometimes take awhile but once they get back to you its ok! If anyone needs an ethical software system this would fit their bill perfectly!! We are solving our issue about not being able to have employees who were offsite working remotely due to Covid-19 still having access to information when we need them so they don't miss anything important while out of town or sick.