I like how easy it was to set up our blog, which had been neglected for years by previous admins who didn't know what they were doing! The customer support team are also very helpful when you need them - especially with any issues or changes we have made along the way. It's not perfect yet but there isn't anything in particular that really bothers me as much as other Content Managers/Platforms out there now such as WordPress. We're using this primarily because of its ease of use compared to others out there and its ability to be used in conjunction with Wordpress if needed. This has helped us increase productivity within my department since most people aren't familiar with creating blogs themselves anymore so their time can spent elsewhere rather than editing posts etc. Our Blogger users love being able to create content without having to worry about HTML coding too much either. They don't realise just how good.