Review on EM/8 by Javarie Malick

It is very easy to create new tickets in this product through its web-based interface that allows us manage every work order or request we can think of from our organization using it! The overall experience isn't as good at other ticket products I've used (Triage included). We use all sorts fo things - tracking requests via their Web UI portal; logging issues reported internally by users directly into JIRA instances. This software handles those tasks quite well indeed! The ease of use is great! You can set up your own rules to alert when things go wrong or how often they should be checked in (I'm setting it so that every week my alerts are emailed out). I've been using this system since early 2018 - during our first year we had around 50-60 incidents per month but now its down below 10 monthly which makes me very happy as an employee at one point there were about 30 issues each day!!