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EM/8 Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Office, Marketplace Apps

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Description of EM/8

Tier44 provides data center management solutions for ServiceNow. By leveraging ServiceNow's configuration, incident and problem management, along with ITOM functionaly like discovery, event management, orchestration and enhanced with Tier44 equipment reference details, real time monitoring, capacity planing and runbook automation, you will have the most comprehensive data center management solution available today.

Reviews

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Type of review

Revainrating 5 out of 5

Great product for tracking requests and issues

It is very easy to create new tickets in this product through its web-based interface that allows us manage every work order or request we can think of from our organization using it! The overall experience isn't as good at other ticket products I've used (Triage included). We use all sorts fo things - tracking requests via their Web UI portal; logging issues reported internally by users directly into JIRA instances. This software handles those tasks quite well indeed! The ease of use is…

Pros
  • Easy customization
  • Great user support team
  • Flexible reporting solutions
Cons
  • I don't really have any dislikes about this, everything is just fine