1 Level
772 Review
32 Karma
Review on software_DNA by Ricardo Ware
Great support and service!: software_DNA
The customer support is excellent! They are always willing to help you with anything related to our licenses or even just general business questions we have about their service as well. I love how easy it has made things for us by having all of this information in one place (the dashboard). It's definitely not perfect but there isn't much out here right now anyway so no complaints at least yet! We've been using them quite some time already without any problems whatsoever - they do great work every single day!
Pros
- Also nice that if something goes wrong then an admin will get back quickly via chat too when needed instead than getting phone call which would take hours before someone gets connected who could resolve issue better sooner rather later since person calling may be remote from US/Europe etc
Cons
- Not enough info available for non technical employees like myself sometimes due lack proper understanding / access permissions required within my role
