I like that you can customize it for different teams with their own unique set of users/roles (supervisor / employee). It's easy enought if anyone new joins or leaves in our team they are able too learn quickly without having any training involved - which is great! The only thing i dislike about this product so far has been how slow updates sometimes tend be but other than those minor details everything else seems good thusfar :) We have had no issues when using kettle at work as well now we use during breaks etc instead of taking calls from coworkers while working out side office hours.