The ability of this tool allows us as Salesforce admin's team be able to access data as well do some other tasks without leaving SFDC! It also helps keep track when we are out in different states or countries so if there is an issue they can reach me right away unlike before where I would have had to wait until i got home (or even worse - get off work early). As long as you know how things works internally then everything should go smooth sailing but sometimes people forget certain steps which could lead into issues later down the road. This software has allowed my teams at Global Knowledge Solutions more time doing what comes naturally instead having everyone sit together working remotely all day every single week end etc.. With being unable travel outside US during COVID19 pandemic situation many companies started using these tools like Zoom / Bluejeans/ Slack / Teamsetc...This one definitely gives great value especially since its free compared to others paid versions! Easy Accessible way to communicate via.