I love that it's so easy for anyone in my team or department (even those who aren't tech savvy)to use! It works great with our intranet application as well which has been really helpful when we have multiple people using at once from remote locations. The only thing i do not like about this product is how difficult you are made out of finding good help if need be. We've used other products but they were very confusing even though they worked perfectly fine technically speaking.. This one was much easier especially since there isn't any training involved either.