I like how quickly it can be set up for events with little training required from staff members or volunteers (we used this at our summer camp).
The system seems very robust in that if someone does not respond as expected via text message they receive multiple messages until eventually their attention gets drawn towards responding/entering information into forms etc., but sometimes we would prefer just one prompt rather than having several prompts sent out over time before getting results of interest back through SMS messaging systems - maybe you have some kind feedback about what makes your software work well? We've been able use bots such us Facebook Messenger Bot "Event UmboBot" during recent COVID-19 pandemic crisis when people were stuck inside due social distancing measures put forth globally!