The best thing about BWT is that it has easy to use interface which can be used for data mining purposes easily without having knowledge of programming language like python or R etc., Also there are many other features available in this tool such as web scraping option where you don't have any coding experience but still we get what exactly required from our end using different filters options provided by bwt software.
There's nothing much I dislike with my current usage scenario so far except sometimes when i think something new feature should come up then after some time they might make changes again resulting into inconvenience faced while working under heavy traffic scenarios.