was damaged UPDATE. The customer service team came to me. Not only did they send a replacement, they sent all three snippets. This is a company that cares about what people think of them. Many Thanks. These appear to be good shears, but one broke shortly after purchase while cutting light sheet metal. The other two are fine, so it might just be a coincidence. I'd really like to see that left fragment replaced. I guess I'll see what customer service they have. If they replace it under warranty I'll change my estimate.