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804 Review
51 Karma

Review on VoiceXP by Eric Ross

Revainrating 4 out of 5

Sage Intacct is great front office software

The platform allows you to manage your business's call centers in one place, with end-to-end visibility across all channels of contact management including IVR/IVC self service options for customers as well as agent handling via phone or chat interface - so it covers everything! Their support team are very helpful when needed but also listen intently without being overly pushy about getting our needs met right away (we've had this experience elsewhere).

img 1 attached to VoiceXP review by Eric Ross

At times I think they could be more proactive at engaging us early before we need their help rather than waiting until after an issue has been reported which can cause delays sometimes if there isn't someone available who knows what should happen next etc.. This might just have changed over time since launch though? As mentioned above having full control from managing agents through outbound calls down to scheduling meetings between sales reps using Xoogler would make life much easier especially given how large scale some organisations get now days.

Pros
  • It's easy to access all of the information that you need and the system is intuitive to use just log in and start working!
Cons
  • There isn't a lot of information (for us) on the documentation site although there is a forum and a community forum at least the support team can answer questions on request and provide additional help via there too