The platform allows you to manage your business's call centers in one place, with end-to-end visibility across all channels of contact management including IVR/IVC self service options for customers as well as agent handling via phone or chat interface - so it covers everything! Their support team are very helpful when needed but also listen intently without being overly pushy about getting our needs met right away (we've had this experience elsewhere).
At times I think they could be more proactive at engaging us early before we need their help rather than waiting until after an issue has been reported which can cause delays sometimes if there isn't someone available who knows what should happen next etc.. This might just have changed over time since launch though? As mentioned above having full control from managing agents through outbound calls down to scheduling meetings between sales reps using Xoogler would make life much easier especially given how large scale some organisations get now days.