I like that it allows you to do your taxes online, as well! It's very user friendly with all their software programs available through this platform which makes tax time easier than ever before!! Nothing really at fault here but if they could make sure any issues are taken care off quickly then we would be more happy users. Great product overall though so no complaints there :) Definitely use foundation source back office when filing federal income returns or state filings because its easy enought process everything from one place instead having multiple places where paperwork needs filling out etc..