I love the software for its ease in using it, as well as being able to customize your own workflows depending on how you are doing things now or what needs change from time-to-time. The customer service has been great so far too! It's not perfect but we've made some good strides with our current setup/processes. We're solving multiple problems at once (pack labeling & inventory management). And since they have an app available for both iOS and Android devices this means everyone can access their files anywhere there is connectivity - no more waiting until someone gets back into office after hours just because they were away for lunch when something needed attention! Also, all documents stored within the system can be easily retrieved via search function which makes finding anything quickly much easier than trying to go through each document one by one. All of these benefits make us feel super happy about.