We're able to have our data in multiple places, which allows us to store more information about our customers than ever before! This program has been very beneficial for us since we don't lose as much of our customer's contact info when it goes offline or gets updated. I love how easy this app makes things so simple to use with all the different platforms they offer. They do not allow you access to everything within their system through your own computer. Some features like sending out emails from other programs won't work as well because it doesn't sync up properly. Great tool!! It would probably help if there were more options and ways to communicate back and forth between yourself and the person you're communicating with. You can easily organize files within your email account to track them down later.