Review on Incident Management by Robert Diaz

I like how easy it is to create incident tickets, assign them as resolved or open when they are closed out by customer service team members in real time! It's great that you can also add attachments for files/documents related to an issue being reported from customers' end of things too (which was not available with previous versions). The UI could be better at times but nothing major about this one so far. This tool has helped us resolve issues faster than before without having any downtime during incidents which used to happen sometimes due to high volumes coming into our ticketing system causing some delays here & there while waiting for escalation process etc.