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Incident Management Review

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Office, Marketplace Apps

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Description of Incident Management

Service Station Cockpit The Incident Management application is tailored perfectly to the needs of oil companies. The application allows simple registration of incidents on equipment level with a guided process that reduces the amount of mistakes in the registration process to a minimum. Partners of service stations can use this application to report incidents that occur on their service station. The technical expert of the service station company can now forward the incident to the responsible service provider of the affected asset. After the service providers feedback, the partner is able to close the ticket. At any time the partner and the technical expert can add comments to the ticket.

Reviews

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Type of review

Revainrating 4 out of 5

I've been using this tool for past 3 years now and happy with it as of now!

I like how easy it is to create incident tickets, assign them as resolved or open when they are closed out by customer service team members in real time! It's great that you can also add attachments for files/documents related to an issue being reported from customers' end of things too (which was not available with previous versions). The UI could be better at times but nothing major about this one so far. This tool has helped us resolve issues faster than before without having any downtime…

Pros
  • Easy creation / update
  • Ability upload documents
  • Simple interface design; good user experience
Cons
  • Not very intuitiveUI