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Japan, Tokyo
1 Level
674 Review
38 Karma

Review on Luckyway by Adam Cummings

Revainrating 3 out of 5

Luckyway falls short in providing quality products and customer service.

I must mention that I strongly disagree with everyone who praises Luckyway because I've had the unfortunate experience of buying there. Although they may be experts in tools and materials for home repair, their lack of care for the little things and contempt for client happiness are intolerable. As was already noted in the summary, Luckyway's customer service is essentially nonexistent. It is startling that a business would place a low priority on promptly responding to consumer complaints and questions. This demonstrates their level of dedication and caring for their clients. Furthermore, a significant problem with Luckyway is the lack of quality control. Receiving defective and unfinished products from clients is unacceptable, especially if they paid a high amount for them. This not only reflects negatively on the business but also demonstrates utter contempt for the time and money of the consumer. In contrast to their rivals, Luckyway charges prices that are frequently excessive and uncompetitive. It is challenging to defend spending more money on goods that aren't even promised to be high-quality or arrive in good shape. In conclusion, Luckyway's disregard for quality assurance and customer satisfaction is unacceptable. As a customer, I would suggest avoiding this company and favoring companies that put their clients and their goods first.

Pros
  • Affordable costs
Cons
  • Deficiencies in the number of physical stores