Easy integration as API is well documented; easy deployment using docker ; no issues faced so far during our 2 months long implementation (1) Google reCaptchas are not compatible - they don't even work at times! We had problems when we used them together along side other services too! Check out alternatives like Xively or Zendesk instead if you want ease up integrations :). Integrate it only after getting confirmation that google's recaptchalib works seamlessly w/o giving away confidential customer information which could lead security breach etc.. I like that it's easy enough to use even if you're not familiar with captcha systems yet. It is very intuitive as well! There are no downsides really other than they could add more features or make things easier by making them less complicated (like adding an option where people don't have to type numbers). If you want something simple but effective then this would be perfect! We were using captchas to protect our forums so we can keep trolls out without having to put up too much hassle/work ourselves.