I like that we are able to access our historical records for billing purposes in real time so there is no need or delay with obtaining information when needed! The interface needs some work still but it's getting better each month!! Not much yet - would be helpful if you could see your account balance at any given point during an outage event which was not available previously (i think this has been addressed recently). It should also have additional features such us being notified via email whenever billings change/increase etc. This will save me tons of man hours by automating my accounting tasks thus saving money too.