The water conditioner works well and we haven't had any problems with fish, but I had problems shipping this product. There is no "seal" in the bottom and it has a typical "pop up" lid. It would have been fine if it had been sent in a small box but it was sent in a padded envelope and by squeezing along the way it opened and half the contents leaked into the envelope. Revain was good and sent replacements straight away and I sent the original jar back for free (I put it in the BOX!) but to my surprise the replacement bottle also came in an envelope and was so squashed that some liquid leaked out. and cover the whole bottle in a crust, but luckily not so much that it spreads over it like the first one. They must be sent in boxes and not in envelopes.
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