The first photo is of the product box, inside the Ebay box, containing no cushioning packaging. Next photo shows the contents of the product box. First off, there are no "colored tubes” and no "bracket for mounting on the wall. The front cover of the instruction book appears to go with this unit, but once inside, the similarities stop. I am now calling the number provided (see photo) to verify that I should connect the unit to my kitchen cold faucet according to the parts furnished rather than by using the direction booklet.Young man at customer service was very helpful and is sending me an installation video to be sure I’m not not going to mess a refund up by installing it wrong! More as this progresses!Okay, using the video that I received, the installation went easily. After letting the filter go through it’s cleansing cycle, I have great-tasting drinking water, with an unexpected free filter when I need one. The test of time will tell how long the water stays good.I’m giving this a four-star rating, based on the work of the customer service rep, the ease of installation, and the flavor of the water coming out of the filter!
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