Review on 📷 Arlo Pro 4 Spotlight Camera - 1 Pack - Wireless Security, 2K Video & HDR, Color Night Vision, 2 Way Audio, Wire-Free, WiFi Direct Connection, No Hub Required, Black - VMC4050B by Arturo Reyes

The product itself is decent, but the software isn't very well written and Arlo's customer service is really incompetent. is not as easy as it might seem when using VPN services. It can't connect forever when my VPN is on. You'll have to find a workaround if you can't disable it. Secondly, the customer service is totally incompetent to solve any real problems. My first live chat experience is awful when their rep enters the chat and exits after a minute without saying anything. For real. And I tried again the next day because the account location was blocked, they finally have a real CS conversation. but they asked me to try something on a different device by logging into my Arlo account and the live chat ended because the new login ended the previous login's live chat. Lol looks like they don't really know how their system works. And the problem I had wasn't solved because I ended up creating a ticket through their support portal. And the next day I was told in their email reply to call them abroad and ask for help. WHAT TO EXPECT? So what is the use of your ticketing platform? I told them no I won't do that because it's a pretty simple problem that shouldn't cause any problems if solved with just text messages and emails. It's just an account issue: If you've ever played an online game, couldn't you solve it by getting your ticket? Surprise! Arlo CS instead told me to go back to chat because there is "nothing" they can do about it. So I finally tried to give them one last chance by chatting with them at the time they indicated help would be available. And well. They told me to find some horrible workarounds like creating a new account with new emails and in the process my attempt and capture logs would be lost. Serious. They told me to create more bloated accounts instead of helping me fix it. I'm so tired of them at this point. I never want to be humiliated by such terribly incompetent customer service ever again. They told me to find some horrible workarounds like creating a new account with new emails loosing my test and capture logs. Serious. They told me to create more bloated accounts instead of helping me fix it. I'm so tired of them at this point. I never want to be humiliated by such terribly incompetent customer service ever again. They told me to find some horrible workarounds like creating a new account with new emails and in the process my attempt and capture logs would be lost. Serious. They told me to create more bloated accounts instead of helping me fix it. I'm so tired of them at this point. I never want to be humiliated by such terribly incompetent customer service ever again.